CompTIA A+ Core 2 (220-1202) — Question 169

An end user discovers a virus on their computer. A technician quarantines the computer, scans for viruses, and remediates the infection. Which of the following is the next step the technician should take?

Answer options

• A. Perform a secondary antivirus scan.
• B. Educate the end user.
• C. Reimage the computer.
• D. Review system logs.

Correct answer: B

Explanation

Educating the end user is crucial to prevent future infections, as they need to understand safe computing practices. While a secondary scan (A) or reviewing logs (D) may be beneficial, they do not address the user's awareness. Reimaging (C) is an extreme measure and typically unnecessary if the infection has been successfully remediated.