CompTIA A+ Core 2 (220-1202) — Question 158

An employee is trying to connect their company laptop to an airport’s Wi-Fi during a business trip. Once the network is connected, a pop-up window appears with the airport logo, which the employee quickly closes. The internet connection is not working properly, and the employee cannot access any websites. Which of the following should a help desk technician suggest to the employee?

Answer options

• A. Look for a wall socket with RJ45 and try to connect the laptop to it.
• B. Contact the airport IT department.
• C. Tell the employee that company policy prohibits connection to public Wi-Fi.
• D. Reconnect to the network and read the pop-up carefully.

Correct answer: D

Explanation

The correct answer is D because the pop-up likely contains important information or terms of service that need to be accepted to gain internet access. Option A is irrelevant as the employee is already connected to Wi-Fi, and there's no indication of a wired connection being available. Option B does not address the immediate issue of accessing the internet, while option C is not applicable since the employee is already connected to a public network.