CompTIA A+ Core 2 (220-1202) — Question 148

A technician installs a Bluetooth headset for a user. During testing, the sound is still coming from the speaker on the computer. The technician verifies the headset shows up in Device Manager. Which of the following would the technician most likely do to fix this issue?

Answer options

• A. Update the drivers for the wireless headset.
• B. Replace the battery on the headset, and try again later.
• C. Verify that the sound is not muted in the control panel.
• D. Change the headset as the default device in sound settings.

Correct answer: D

Explanation

The correct answer is D because changing the headset to the default device in sound settings is necessary for the audio to route through the headset instead of the computer speakers. Updating drivers (A) might not directly resolve the routing issue, while replacing the battery (B) is unnecessary if the headset is recognized and functional. Verifying that sound is not muted (C) is also a good step but does not address the default device setting.