CompTIA A+ Core 2 (220-1202) — Question 119

A technician is installing a cloud-based productivity suite and keeps getting an error message stating that the installation is unavailable. Which of the following troubleshooting steps should the technician try first?

Answer options

• A. Reinstalling the productivity suite
• B. Downloading an open-source alternative
• C. Checking the license device limit
• D. Updating the device OS

Correct answer: C

Explanation

The correct answer is C because checking the license device limit can reveal if the maximum number of allowed devices for the software has been reached, which would prevent further installations. Reinstalling the productivity suite (A) or downloading an alternative (B) would not address the licensing issue, and updating the device OS (D) might not be necessary if the licensing is the actual problem.