CompTIA A+ Core 2 (220-1202) — Question 115

After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

Answer options

Correct answer: A

Explanation

The most likely resolution is to update the failed software, as the OS upgrade may have caused compatibility issues with the email application. Registering the smartphone with an MDM solution or installing a third-party client may not directly address the root problem, and clearing the cache partition typically resolves other types of issues but is less likely to fix an application that won't open after an OS upgrade.