CompTIA A+ Core 2 (220-1202) — Question 109

A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?

Answer options

• A. Reenroll the user's mobile device to be used as an MFA token.
• B. Use a private browsing window to avoid local session conflicts.
• C. Bypass single sign-on by directly authenticating to the application.
• D. Reset the device being used to factory defaults.

Correct answer: B

Explanation

The correct answer, B, is appropriate because using a private browsing window can help eliminate session conflicts that might be causing the issue. Option A is irrelevant as MFA token enrollment does not pertain to single sign-on access issues. Option C would not resolve the underlying problem with single sign-on, and D is an extreme measure that likely wouldn't address the specific issue at hand.