CompTIA A+ Core 1 (220-1201) — Question 83

A company is testing the latest model of a laptop. After turning on the laptop, there is a noticeable burning smell. Which of the following steps should a technician take to troubleshoot the laptop issue? (Choose two.)

Answer options

• A. Turn it off and disconnect all power sources
• B. Submit an emergency request to the local facilities manager
• C. Check for foreign objects, liquid spills, and internal damage.
• D. Contact the vendor and submit a return request.
• E. Remove the device from the MDM
• F. Try an alternate AC adapter.

Correct answer: A, C

Explanation

The correct actions are to turn off the laptop and disconnect all power sources to prevent further damage or risk of fire, and to check for foreign objects, liquid spills, and internal damage, as these could be the cause of the burning smell. The other options, such as contacting the vendor or submitting requests, do not address the immediate safety concern and troubleshooting needs.