CompTIA A+ Core 1 (220-1201) — Question 81

A user reports their company-provided smartphone does not have internet access when the user is in the parking lot. Which of the following should a technician check first?

Answer options

• A. 3G/4G/5G/LTE settings
• B. SIM connection
• C. Hotspot capability
• D. GPS configuration

Correct answer: A

Explanation

The technician should first check the 3G/4G/5G/LTE settings as these determine if the device can connect to the mobile network for internet access. While the SIM connection is also important, it is more likely that the settings are the issue if the user is in a location with coverage. Hotspot capability and GPS configuration are less relevant to direct internet access from the smartphone.