CompTIA A+ Core 1 (220-1201) — Question 53

A technician recently updated the firmware on a dual-BIOS motherboard. Following the update, the system has been stuck in a boot loop and cannot start an OS from any internal or external device. The technician cannot access the UEFI menu either. Which of the following should the technician do next?

Answer options

• A. Enable the secondary configuration.
• B. Downgrade the firmware via USB.
• C. Start a warranty repair of the motherboard.
• D. Reapply thermal paste to the CPU.

Correct answer: A

Explanation

Enabling the secondary configuration can help bypass the issue caused by the firmware update, allowing the system to boot properly. Downgrading the firmware might not be possible if access to the UEFI menu is not available, while starting a warranty repair and reapplying thermal paste are not directly related to resolving a boot loop issue.