CompTIA A+ Core 1 (220-1201) — Question 21

An end user's domain password expires while they are working from home. The end user tries to reset the password using Ctrl+Alt+Delete and then receives the following message:
Configuration information could not be read from the domain controller, either because the machine is unavailable or because access denied.
Which of the following will resolve this issue?

Answer options

• A. Restart the computer
• B. Connect to the VPN.
• C. Reset the account in Active Directory.
• D. Join the Wi-Fi network.

Correct answer: B

Explanation

The correct answer is B, as connecting to the VPN allows the user's device to access the domain controller and process the password reset. Options A and D do not address the connectivity issue with the domain, while option C requires administrative privileges and is not a direct solution for the user’s immediate problem.