CompTIA A+ Core 1 (220-1201) — Question 176

A customer uses multipart forms in a dot matrix printer. They report that nothing prints on the top page of the multipart form, but the bottom pages print fine. Which of the following should a technician do to resolve the issue?

Answer options

• A. Clean the printhead.
• B. Install a maintenance kit.
• C. Replace the ribbon.
• D. Check for broken pins.

Correct answer: C

Explanation

The correct answer is C, as a worn or depleted ribbon can result in insufficient ink transfer, causing the top page to remain blank. Options A and B focus on maintenance tasks that may not directly address the issue of missing print on the first page, while option D pertains to a mechanical failure that would likely affect all pages rather than just the top one.