CompTIA A+ Core 1 (220-1201) — Question 173

A user's wireless headset shows a "connected" status when turned on, but the Bluetooth list on the user's phone shows that the headset is "not connected." Which of the following should the technician do?

Answer options

• A. Enter the PIN.
• B. Turn off Wi-Fi.
• C. Re-pair the devices.
• D. Enable Bluetooth.

Correct answer: C

Explanation

The correct action is to re-pair the devices, as this can resolve connectivity issues caused by outdated or incorrect pairing information. Entering the PIN (A) or enabling Bluetooth (D) may not address the underlying issue, while turning off Wi-Fi (B) is unnecessary and irrelevant to Bluetooth connections.