CompTIA A+ Core 1 (220-1201) — Question 164

A user reports slow performance when saving documents locally on a computer. A technician reviews the logs and notices entries showing S.M.A.R.T. errors. Which of the following actions should the technician take next?

Answer options

• A. Reseat all SATA cables.
• B. Replace the hard drive.
• C. Defragment the hard drive.
• D. Run Disk Cleanup.
• E. Install a heat sink on the hard drive.

Correct answer: B

Explanation

The correct action is to replace the hard drive because S.M.A.R.T. errors indicate imminent failure. Reseating cables and running Disk Cleanup may help with other issues, but won't resolve failing hardware. Defragmenting is unnecessary for a failing drive, and installing a heat sink won't fix the underlying problem.