CompTIA A+ Core 1 (220-1201) — Question 122

A technician upgrades a PC with two DIMMs, for a total of 32GB. After installing the two DIMMs, the user notices the OS is reporting only 16GB. Which of the following tasks should the technician perform to resolve the issue in the most rapid, cost-effective way possible?

Answer options

• A. Roll back recent system updates
• B. Reinstall RAM in different slots
• C. Update the OS to the latest version
• D. Replace the faulty motherboard

Correct answer: B

Explanation

The correct solution is to reinstall the RAM in different slots, as improper seating can cause the system to not recognize the full amount of installed memory. Rolling back system updates, updating the OS, or replacing the motherboard are unnecessary actions that do not directly address the likely issue of RAM installation.