CompTIA A+ Core 1 (220-1201) — Question 1

A user is having issues when charging a device with a Lightning cable. The cable is not recognized when it is plugged into the device. This issue is usually resolved by flipping the cable over. This issue does not occur with other devices of the same type. Which of the following would most likely cause the issue?

Answer options

• A. The device needs to be restarted.
• B. The battery may be swelling and needs inspection.
• C. The cable is failing and needs to be replaced.
• D. The charging port is dirty or damaged

Correct answer: D

Explanation

The most likely cause of the issue is that the charging port is dirty or damaged, which can prevent proper connection with the Lightning cable. Restarting the device or inspecting the battery for swelling would not resolve a connection issue, and while the cable could fail, it works with other devices, indicating the problem lies with the charging port.