CompTIA A+ Core 2 (220-1102) — Question 95

A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?

Answer options

• A. Spam filter installation
• B. Invalid registry settings
• C. Malware infection
• D. Operating system update

Correct answer: D

Explanation

The most likely reason Outlook has stopped working is due to an Operating system update, which can sometimes lead to compatibility issues with applications. The other options, such as spam filter installation, invalid registry settings, and malware infection, are less likely to cause a sudden failure after a normal functioning period.