CompTIA A+ Core 2 (220-1102) — Question 91

While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

Answer options

• A. Send a quick message regarding the delay to the next customer.
• B. Cut the current customer's time short and rush to the next customer.
• C. Apologize to the next customer when arriving late.
• D. Arrive late to the next meeting without acknowledging the time.

Correct answer: A

Explanation

The correct answer is A because proactively communicating the delay helps manage customer expectations and maintain professionalism. Option B is inappropriate as it compromises the quality of service for the current customer. Option C is reactive rather than proactive, and option D fails to acknowledge the delay, which could reflect poorly on the representative's professionalism.