CompTIA A+ Core 2 (220-1102) — Question 69

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

Answer options

• A. Install alternate open-source software in place of the applications with issues.
• B. Run both CPU and memory tests to ensure that all hardware functionality is normal.
• C. Check for any installed patches and roll them back one at a time until the issue is resolved.
• D. Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

Correct answer: C

Explanation

The correct answer is C because rolling back installed patches can help identify if a recent update caused the issue with application loading. Options A and D are not appropriate first steps as they involve more drastic measures that may not address the root cause. Option B, while useful, is not the first step since it does not directly address potential software issues that could have arisen from the patches.