CompTIA A+ Core 2 (220-1102) — Question 67

A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the user's account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

Answer options

• A. acceptable use policy.
• B. regulatory compliance requirements.
• C. non-disclosure agreement.
• D. incident response procedures.

Correct answer: A

Explanation

The technician is correct in refusing the request because accessing the user's account with their credentials violates the acceptable use policy, which typically prohibits sharing login information and accessing accounts without proper authorization. The other options do not apply in this scenario, as the situation does not involve regulatory compliance, non-disclosure, or incident response procedures.