CompTIA A+ Core 2 (220-1102) — Question 669

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?

Answer options

• A. Encrypt the workstation hard drives.
• B. Lock the workstations after five minutes of inactivity.
• C. Install privacy screens.
• D. Log off the users when their workstations are not in use.

Correct answer: B

Explanation

The best way to prevent unauthorized access to patient data when agents are away from their workstations is to lock the workstations after a short period of inactivity. This ensures that sensitive information is not accessible to anyone passing by. While encrypting hard drives, installing privacy screens, and logging off users can enhance security, they do not directly prevent immediate data exposure in the same way that workstation locking does.