CompTIA A+ Core 2 (220-1102) — Question 659

An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?

Answer options

• A. RDP
• B. VNC
• C. SSH
• D. VPN

Correct answer: B

Explanation

VNC (Virtual Network Computing) allows a technician to view and interact with a remote user's desktop, making it ideal for troubleshooting. RDP (Remote Desktop Protocol) is also used for remote desktop access but may not support the collaborative aspect required here. SSH (Secure Shell) is primarily used for command-line access and does not provide a graphical interface. VPN (Virtual Private Network) secures connections but does not enable desktop sharing.