CompTIA A+ Core 2 (220-1102) — Question 635

A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue.
Which of the following should a technician do to remediate the issue?

Answer options

• A. Roll back the updates.
• B. Increase the page file.
• C. Update the drivers.
• D. Rebuild the profile.

Correct answer: D

Explanation

Rebuilding the profile is the correct answer because the problem appears to be user-specific, indicating that the user's profile may be corrupted. The other options, such as rolling back updates or updating drivers, are less likely to resolve issues that are specific to a single user's profile rather than the system as a whole.