CompTIA A+ Core 2 (220-1102) — Question 630

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened while browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?

Answer options

• A. Shut down the infected computer and swap it with another computer.
• B. Investigate what the interface is and what triggered it to pop up.
• C. Proceed with initiating a full scan and removal of the viruses using the presented interface.
• D. Call the phone number displayed in the interface of the antivirus removal tool.

Correct answer: B

Explanation

The correct answer is B because the technician needs to understand the unfamiliar interface before taking further action, ensuring they know whether it's legitimate or a potential scam. Options A and D are not advisable as they do not address the source of the alert, and option C could lead to further complications if the interface is not trustworthy.