CompTIA A+ Core 2 (220-1102) — Question 628

A technician is investigating an employee's smartphone that has the following symptoms:
✑ The device is hot, even when it is not in use.
✑ Applications crash, especially when others are launched.
✑ Certain applications, such as GPS, are in portrait mode when they should be in landscape mode.
Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Choose two.)

Answer options

• A. Turn on autorotation.
• B. Activate airplane mode.
• C. Close unnecessary applications.
• D. Perform a factory reset.
• E. Update the device's operating system.
• F. Reinstall the applications that have crashed.

Correct answer: A, C

Explanation

Enabling autorotation can help fix the display issue by allowing the screen orientation to adjust based on how the device is held. Closing unnecessary applications can free up resources, which may reduce overheating and prevent crashes. The other options, while potentially helpful, may not address the immediate issues as effectively as A and C.