CompTIA A+ Core 2 (220-1102) — Question 626

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

Answer options

• A. Have the user provide a callback phone number to be added to the ticket.
• B. Assign the ticket to the department's power user.
• C. Register the ticket with a unique user identifier.
• D. Provide the user with a unique ticket number that can be referenced on subsequent calls.

Correct answer: C

Explanation

The correct answer is C because using a unique user identifier ensures that the ticket is directly linked to the specific user, allowing for accurate tracking and resolution. The other options may provide some level of identification but do not guarantee a direct association with the user in the ticketing system.