CompTIA A+ Core 2 (220-1102) — Question 617

A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do?

Answer options

• A. Have the user consider using an iPad if the user is unable to complete updates.
• B. Have the user text the user's password to the technician.
• C. Ask the user to click in the Search field, type Check for Updates, and then press the Enter key.
• D. Advise the user to wait for an upcoming, automatic patch.

Correct answer: C

Explanation

The correct answer is C because it provides a clear, actionable step for the user to find and install updates. Options A and B are inappropriate as they either suggest using a different device or compromise security by sharing passwords. Option D may lead to missed updates, as waiting for an automatic patch is not a proactive solution.