CompTIA A+ Core 2 (220-1102) — Question 599

A client’s device was recently used by multiple other users. The client reports their device is now running slower than usual. Which of the following steps should a technician take first? (Choose two.)

Answer options

• A. Perform a virus scan.
• B. Check the startup programs.
• C. Back up the data.
• D. Disable the guest account.
• E. Update the firmware.
• F. Reinstall the operating system.

Correct answer: A, B

Explanation

The correct steps to take first are to perform a virus scan and check the startup programs, as these actions can quickly identify and resolve issues causing the slowdown. Backing up data is important but not an immediate troubleshooting step, while disabling the guest account or updating firmware may not directly address the performance problem.