CompTIA A+ Core 2 (220-1102) — Question 575

A technician thinks that a computer on the network has been infected with malware. The technician attempts several times to use a malware removal tool, but the issue persists. Which of the following should the technician do next?

Answer options

• A. Restore the computer from the last known-good backup
• B. Reboot the computer into safe mode
• C. Purchase a new endpoint protection tool
• D. Use system recovery to prevent further infection

Correct answer: B

Explanation

Rebooting the computer into safe mode allows the technician to run the malware removal tool with minimal interference from other processes and drivers, increasing the chances of successful removal. The other options may not address the immediate issue effectively: restoring from a backup could lose recent data, purchasing a new tool may not be necessary, and using system recovery might not resolve the underlying malware problem.