CompTIA A+ Core 2 (220-1102) — Question 559

A user is unable to access the company's internal network on a separate subnet. A help desk technician verifies the user’s credentials, and the user has the appropriate permissions to access the network. The technician checks the network and finds the connection is stable. No other users are having this issue. Which of the following should the technician do next?

Answer options

• A. Consult with the firewall team to see if the user's IP address is blocked.
• B. Delete the user's credentials and create new ones.
• C. Run a virus scan on the user's workstation.
• D. Update the network drivers on the user’s workstation.

Correct answer: A

Explanation

The correct next step is to consult with the firewall team to see if the user's IP address is blocked, as this could restrict access despite having correct credentials. Deleting and recreating the user’s credentials is unnecessary since they have already been verified. Running a virus scan may not resolve the connectivity issue, and updating network drivers is unlikely to fix a problem related to permissions or firewall settings.