CompTIA A+ Core 2 (220-1102) — Question 523

A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?

Answer options

• A. End user training
• B. Progress notes
• C. Knowledge base
• D. Acceptable use policy document

Correct answer: C

Explanation

Updating the Knowledge base is essential as it serves as a resource for technicians to reference past solutions for recurring issues. While End user training, Progress notes, and Acceptable use policy documents are important, they do not specifically aid in providing solutions for technical issues like the Knowledge base does.