CompTIA A+ Core 2 (220-1102) — Question 517

A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?

Answer options

• A. Use System Restore to recover the OS files.
• B. Wipe the computer and install a new copy of the OS.
• C. Identify whether the disk partition table has been reduced in size.
• D. Perform a full-system, antivirus scan and check browser notifications.

Correct answer: D

Explanation

The correct answer, D, is appropriate because a full-system antivirus scan can identify and remove malware causing the unwanted pop-ups while checking browser notifications helps address any settings that may be contributing to the issue. Options A and B are more disruptive and may lead to data loss, and option C does not directly address the user's immediate concerns.