CompTIA A+ Core 2 (220-1102) — Question 511

A computer has been infected with malware. Despite several attempts to remove the malware, the issue persists. Which of the following actions should the technician take next? (Choose two.)

Answer options

• A. Reimage the computer.
• B. Restore the computer using the last known-good backup.
• C. Remove the computer from the network.
• D. Put the computer in safe mode.
• E. Verify the file consistency.
• F. Enable the system firewall.

Correct answer: A, C

Explanation

Reimaging the computer (A) is an effective way to eliminate persistent malware by restoring the system to a clean state. Removing the computer from the network (C) helps prevent the malware from spreading and protects other devices. The other options may not effectively resolve the malware issue or could delay the remediation process.