CompTIA A+ Core 2 (220-1102) — Question 505

A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows. Which of the following is the best option to troubleshoot the user's computer?

Answer options

• A. Screen share
• B. MSRA
• C. Virtual network computer
• D. RDP

Correct answer: B

Explanation

The correct answer is B, MSRA (Microsoft Remote Assistance), which is specifically designed for providing remote assistance in a collaborative manner. Options A, C, and D, while related to remote access, do not offer the same built-in assistance capabilities as MSRA does for troubleshooting while the user is present.