CompTIA A+ Core 2 (220-1102) — Question 488

A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?

Answer options

• A. Enable System Restore.
• B. Roll back the device drivers.
• C. Reinstall the OS.
• D. Update the BIOS.

Correct answer: B

Explanation

Rolling back the device drivers (Option B) can often resolve issues caused by recent updates that may not be compatible or stable. Enabling System Restore (Option A) may help, but it is not as direct as reverting drivers. Reinstalling the OS (Option C) is a more drastic measure that should be considered only if other options fail, and updating the BIOS (Option D) is not likely related to the immediate issue caused by recent driver updates.