CompTIA A+ Core 2 (220-1102) — Question 473

A technician is troubleshooting a user's PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window. Which of the following is the most likely cause of these issues?

Answer options

• A. Expired certificate
• B. False alert
• C. Missing system files
• D. OS update failure

Correct answer: B

Explanation

The correct answer, B (False alert), indicates that the pop-up prompting the user to install anti-malware could itself be a misleading notification from malware rather than a legitimate alert. The other options do not directly account for the sudden onset of slow performance and pop-ups linked to the user's recent actions.