CompTIA A+ Core 2 (220-1102) — Question 467

A user's File Explorer keeps crashing. The technician is troubleshooting and tries the following:

• Runs Windows Update
• Runs CHKDSK and SFC /scannow
• Clears File Explorer history

Which of the following actions should the technician take next?

Answer options

• A. Roll back the most recent set of Windows updates.
• B. Reimage the computer and ask the user to test.
• C. Test the computer's memory.
• D. Repartition the boot drive.

Correct answer: C

Explanation

Testing the computer's memory is crucial because faulty memory can lead to instability and crashes in applications like File Explorer. Rolling back updates might not address the underlying issue, reimaging the computer is a more drastic measure that may not be necessary, and repartitioning the boot drive does not directly relate to the crashing problem.