CompTIA A+ Core 2 (220-1102) — Question 462

A user clicked on a link in an email and was redirected to a web page. Now, some commonly used websites are not accessible. A technician confirms that other users are not experiencing the same issue. Which of the following steps should the technician take next to properly identify the issue?

Answer options

• A. Check the hosts file.
• B. Review the laptop’s IP settings
• C. Enable the Windows Firewall.
• D. Verify if the wireless router is functioning.

Correct answer: A

Explanation

The correct answer is A, as checking the hosts file can reveal if any malicious entries have been added, which could block access to certain websites. Options B and D are less likely to be the cause since other users are unaffected, and option C is not relevant to diagnosing the issue at hand.