CompTIA A+ Core 2 (220-1102) — Question 447

A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?

Answer options

• A. Enable boot logging on the system.
• B. Launch the last known-good configuration.
• C. Check the system resource usage in Task Manager.
• D. Run the sfc /scannow command.
• E. Use the Event Viewer to open the application log.

Correct answer: A

Explanation

Enabling boot logging allows the technician to create a log of all the drivers and services that load during the startup process, which can help pinpoint where the failure occurs. The other options, while useful for different scenarios, do not specifically address diagnosing startup loading issues in the same direct manner as boot logging does.