CompTIA A+ Core 2 (220-1102) — Question 433

A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Choose two.)

Answer options

• A. Uninstall the game application.
• B. Perform a factory reset of the device.
• C. Connect the device to an external charger.
• D. Install the latest security patches.
• E. Clear the application's cache.
• F. Enable the device's built-in anti-malware protection.

Correct answer: A, E

Explanation

Uninstalling the game application (A) and clearing the app's cache (E) are effective first steps because they directly address the issues caused by the app. Performing a factory reset (B) is more drastic and may not be necessary, while connecting to a charger (C) and installing security patches (D) do not address the root cause of the crashes and battery drain. Enabling anti-malware (F) is also not a direct solution to the problems presented.