CompTIA A+ Core 2 (220-1102) — Question 423

When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?

Answer options

• A. Keys
• B. Token
• C. Password
• D. Root CA

Correct answer: A

Explanation

The user will receive 'Keys' from the sender, as these are necessary to decrypt the encrypted email. The other options, such as 'Token', 'Password', and 'Root CA', do not pertain to the decryption process of an encrypted email and would not help the user in this scenario.