CompTIA A+ Core 2 (220-1102) — Question 42

A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS is several versions out of date. The user is unaware the OS version is not current because auto-update is turned on. Which of the following is MOST likely the cause of the issue?

Answer options

• A. The device does not have enough free space to download the OS updates.
• B. The device needs user confirmation to update to a major release.
• C. The device is not compatible with the newest version of the OS.
• D. The device is restricted from updating due to a corporate security policy.

Correct answer: A

Explanation

The correct answer is A because if the device lacks sufficient free storage, it cannot download and install updates, even with auto-update enabled. Options B, C, and D do not apply here as the user has auto-update turned on, and there's no indication that user confirmation or compatibility issues are causing the delay.