CompTIA A+ Core 2 (220-1102) — Question 417

A user reports that a new, personally owned tablet will not connect to the corporate Wi-Fi network. The user is able to connect to the Wi-Fi network with other devices, and the tablet is running the latest software. Which of the following is the most likely cause of the issue?

Answer options

• A. Incorrect encryption settings
• B. Blocked MAC address
• C. Outdated drivers
• D. Disabled location services

Correct answer: B

Explanation

The most likely reason the tablet cannot connect is that its MAC address is blocked on the corporate network, preventing access. Incorrect encryption settings and outdated drivers are less probable since other devices connect fine, and disabled location services do not typically affect Wi-Fi connectivity.