CompTIA A+ Core 2 (220-1102) — Question 412

A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

Answer options

• A. Insist that the customer is correct and document the concern.
• B. Listen to the customer and do not speak at all.
• C. Escalate the issue to the next tier.
• D. Apologize and ask what would help resolve the issue.

Correct answer: D

Explanation

The correct answer is D because it emphasizes acknowledging the customer's concerns and directly seeking a resolution, which is essential for effective communication. Option A incorrectly suggests that the technician should assert the customer's correctness without collaboration. Option B is ineffective as it involves no engagement with the customer, while option C does not address the immediate concern but rather shifts responsibility.