CompTIA A+ Core 2 (220-1102) — Question 406

A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue?

Answer options

• A. Disable applicable BIOS options.
• B. Load the system in safe mode.
• C. Start up using a flash drive OS and run System Repair.
• D. Enable Secure Boot and reinstall the system.

Correct answer: B

Explanation

Booting the system in safe mode allows the technician to start the OS with minimal drivers and services, which can help identify if a third-party application or driver is causing the freeze. The other options either change BIOS settings or reinstall the OS, which may not address the underlying issue directly and could complicate the troubleshooting process.