CompTIA A+ Core 2 (220-1102) — Question 392

A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?

Answer options

• A. Do not notify the customer if arriving before the customer.
• B. Dismiss the customer and proceed with the after-hours work.
• C. Contact the customer if the technician is arriving late.
• D. Disclose the experience via social media

Correct answer: C

Explanation

The correct answer is C because it emphasizes the importance of communication and professionalism by keeping the customer informed about any delays. Option A is unprofessional as it neglects to inform the customer, B is inappropriate as it dismisses the customer, and D is not a suitable way to handle the situation as it does not respect privacy or professionalism.