CompTIA A+ Core 2 (220-1102) — Question 39

A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?

Answer options

• A. Implementing a support portal
• B. Creating a ticketing system
• C. Commissioning an automated callback system
• D. Submitting tickets through email

Correct answer: B

Explanation

The best solution is B, creating a ticketing system, as it allows for better tracking and management of requests, ensuring that no tickets are lost or overlooked. Options A and C can improve the process but don't specifically address the need for systematic request management. Option D is less efficient since email submissions can lead to mismanagement and delays.