CompTIA A+ Core 2 (220-1102) — Question 375

A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

Answer options

• A. Event Viewer
• B. System Configuration
• C. Device Manager
• D. Performance Monitor

Correct answer: A

Explanation

The Event Viewer is the best tool for analyzing system logs and identifying errors that occurred around the time of the shutdown. The other options, while useful for different tasks, do not provide the detailed error logging necessary to determine the root cause of unexpected shutdowns.