CompTIA A+ Core 2 (220-1102) — Question 354

A user’s laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue?

Answer options

• A. Scan for malware and ransomware.
• B. Perform a system restore.
• C. Check the network utilization.
• D. Update the antivirus software.

Correct answer: A

Explanation

The first step should be to scan for malware and ransomware because these are likely causing the performance issues and unwanted behavior. Performing a system restore may not address the root cause, while checking network utilization and updating antivirus software are not immediate solutions to the suspected malware infection.