CompTIA A+ Core 2 (220-1102) — Question 349

QUESTION NO: 410 -

A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting. Which of the following should the technician use to assist the user?

Answer options

• A. VNC
• B. SSH
• C. VPN
• D. RMM

Correct answer: A

Explanation

The correct answer is A (VNC), as it allows the technician to remotely view and control the user's desktop to see the email directly. SSH (B) is used for secure command-line access to remote systems, while VPN (C) is for secure network connections, and RMM (D) is for remote monitoring and management, none of which provide the necessary visual access to the user's email.