CompTIA A+ Core 2 (220-1102) — Question 332

A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?

Answer options

• A. Restart the phone.
• B. Reimage the OS.
• C. Reinstall the application.
• D. Clear the cache.

Correct answer: D

Explanation

Clearing the cache can resolve issues caused by outdated or corrupted data that may have accumulated while the phone was inactive. Restarting the phone may not address the underlying problem, while reimaging the OS is unnecessary for an app issue. Reinstalling the application could be a solution, but clearing the cache is a simpler first step that often resolves such crashes.